Front Desk Agent/Reservationist FT

Company Name:
Penn National Gaming, Inc.
Penn National Gaming has thrilled and entertained guests since 1971 when it all began as a horse racing venue. From a single race track, we have grown to be one of the nation's largest gaming companies, operating properties that offer broad and diverse gaming and pari-mutuel wagering experiences. PENN is dedicated to becoming the undisputed leader in guest service by offering a Red Carpet experience for each and every guest.
Ability to deliver exceptional guest service at all times.
Communicate with all departments regarding in house VIPs and any special needs.
Maintain an up to date working knowledge of all resort amenities as well as any special events.
Promote and sell special hotel programs, special rate packages, and up grades when appropriate.
Maintain house bank and handle all checks and cash according to Resort policies and procedures
Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
Solicit guest feedback via guest comment cards and service callbacks.
Be knowledgeable of all emergency procedures and company policies
This person must have good communication skills as well as the ability to lift, pull and push a moderate weight.
Responsible for taking reservations and accurately inputting into the computer system.
Answer inquiries of room rates, outlets and room locations.
Interact with Hotel Sales Manager on bookings.
Keep up to date with knowledge of phone system.
Handle all guests' special requests in a professional manner.
Complete all necessary projects by the assigned times. Complete documents as directed and to specifications.
Answers inquiries pertaining to hotel services; registration of guests; shopping, dinning, entertainment, and travel directions
Greets, registers, and assign rooms to guest.
Other duties may be assigned.
Must be a minimum of 18 years of age.
High School diploma or equivalent
Six months related experience and/or training preferred; or equivalent combination of education and experience.
Must be proficient in Microsoft applications (Excel, Access, Word)
Must be able to read and write in English and have good verbal communicating skills.
Basic math skills such as adding, subtracting, fractions, decimals, percentages etc.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Must be able to obtain TIPS certification.
Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
Something to leave you with:
If you're truly committed to a red-carpet service culture, then you need a team that is just as dedicated in pursuing that vision. Penn National Gaming is the place where we empower our cast members to deliver that WOW factor to our guests and in turn we will provide them an opportunity to build an "A" list career portfolio. You will soon understand why "It's Good To Be PENN!"
Date: 2014-03-17
Country: US
State: ME
City: Bangor
Postal Code: 04401
Category: Hotel Services
Job Type: Regular Full-Time

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