Customer Service Representative - Patient Care/Respiratory Services/Medical Equipment

Company Name:
Rotech Healthcare, Inc.
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Location :Hermon ME US 04401
Education :High School or equivalent
Job Description :
Join the Leader in the Home Healthcare Industry!
Let us be Your Road to Success
Rotech Healthcare Inc. is seeking a dedicatedCustomer Service Representativewho wants to be part of a company that makes a difference in patients' lives. In this role, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable medical equipment and respiratory service and supplies.
Job Responsibilities:
Communicates with patients/clients and referral sources both verbally and in writing to ensure patient/client questions and concerns are processed in a timely manner
Coordinates all patient information, processes paperwork, including preparation of file for Billing Department, and completes batch reports for UPS deliveries
Complies with all applicable company policies and procedures to meet JCAHO and company standards
Processes paperwork-confirms
, inputs new patient set-ups, and assembles charts
Completes SOPs/CMNs and documents on tracking log
Verifies Medicare, Medicaid, and private insurance coverage information
Clears previous day's route and checks all paperwork for accuracy and completeness
Prepares deposit for location on a weekly basis
Maintains referral log
Provides service for all retail/walk-in equipment requests
Job Requirements :
High school diploma or GED equivalent
Employment is contingent upon a drug screening test and background investigation
Experience in medical field and
record managementCompetencies:
Knowledge of Medical terminology
Knowledge of medical billing practices
Knowledge of billing reimbursement
Knowledge of insurance policies and requirements
Strong customer service experienceBenefits:
Competitive Compensation
Career Path and Management opportunities
Health and wellness benefits to include medical, dental, prescription and vision plans, short term and long term disability, supplemental life insurance and flexible spending accounts
Employee Assistance program
PTO and paid holidays
401K with company match
Employee Discounts
Employee Referral program
Employee Recognition programMake the right move, Contact us today!This application process will take approximately 15-20 minutes to complete. The hiring manager will review your resume and contact you if your qualifications match our needs. We appreciate your interest in Rotech Healthcare Inc.
Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.

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