Director of Gaming Operations

Company Name:
Penn National Gaming
Penn National Gaming has thrilled and entertained guests since 1971 when it all began as a horse racing venue. From a single race track, we have grown to be one of the nation's largest gaming companies, operating properties that offer broad and diverse gaming and pari-mutuel wagering experiences. PENN is dedicated to becoming the undisputed leader in guest service by offering a Red Carpet experience for each and every guest.
Your daily responsibilities include:
Assists in development of overall strategic plan and directs the ongoing operations of our table games business
Works closely to develop, implement, and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management in order to maximize profitability
Drives improved results through staff development and training programs, and established methods, procedures and guidelines to maintain desired standards, and high quality service, then monitors results through inspection, evaluation and analysis. Makes changes if necessary to achieve end result
Responsible for ensuring optimal operations and consistent high quality standards in areas of responsibility during all business hours
Maintains vendor relationships, negotiates purchase of table games equipment, and implementation of new games
Management accountability for all team members for day to day and long term operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation
Responsible for the overall integrity of daily operations. Models regulatory, departmental and company policies and procedures
Performs all other related and compatible duties as assigned
To be successful in this
it will require the following skill set:
Bachelor's degree (B.A./B.S.) in business or related field from an accredited four-year college or university
Five years progressively more challenging experience in a gaming operations role, some table games experience preferred
Must be proficient in Microsoft applications (Excel, Access, Word)
Ability to prepare, understand, and analyze business strategies, Budget & P&L; Statements and Business Plans
Good oral and written communication skills, must be fluent and literate in English
Proven managerial, problem solving, and critical thinking skills with the ability to exercise independent judgment within established policies
Must possess excellent interpersonal and
relations skills
Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors
Ability to stand and walk, and mobility to move easily around pit area as well as entire property for entire shift
Must be able to listen and respond to visual and aural cues
Must be able to tolerate areas containing second hand smoke, varying noise and temperature levels, illumination, vibration, crowds and air quality
Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing
duties in varying work areas such as confined spaces
Something to leave you with:
If you're truly committed to a red-carpet service culture, then you need a team that is just as dedicated in pursuing that vision. Penn National Gaming is the place where we empower our cast members to deliver that WOW factor to our guests and in turn we will provide them an opportunity to build an "A" list career portfolio. You will soon understand why "It's Good To Be PENN!"
Job ID: 2014-18353
Casino Property: Hollywood Casino Bangor
Location: US-ME-Bangor
Posted Date: 3/11/2014
Position Type: Regular Full-Time
Category: Operations

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