Player Services Manager

Company Name:
Penn National Gaming
Penn National Gaming has thrilled and entertained guests since 1971 when it all began as a horse racing venue. From a single race track, we have grown to be one of the nation's largest gaming companies, operating properties that offer broad and diverse gaming and pari-mutuel wagering experiences. PENN is dedicated to becoming the undisputed leader in guest service by offering a Red Carpet experience for each and every guest.
Your daily responsibilities include:
The Player
supervises controls and procedures of cage employees, ensuring that all accounting activities in the Cage Department are performed accurately and efficiently, in accordance with all applicable laws, rules and regulations of the Gaming Commission, Federal and State Tax Commissions, and established company policies, procedures and controls.
Manages the casino cage operations
Monitor and enforce operation performance of gaming regulations and completion of all requisite paperwork.
Maintains operational supervision of coin room and count function.
Safeguards company assets and maintains total casino cage accountability.
Maintains customer credit history records.
Carries out managerial responsibilities in accordance with the organization's policies and applicable laws.
Provides excellent customer service to customers, other employees and departments. Assists customers and employees at all levels to resolve issues in a timely and professional manner. Address complaints and resolve problems.
Coordinate information and tasks with various adjuncts, departments including accounting, table games, slots, and
Works with CFO, Security Manager, law enforcement agencies and Surveillance as needed to protect the assets of the company
Ensures compliance with company and department policies, company system of internal controls and the
Gaming Board regulations. Ensures that the requirements of gaming regulation 6A and problem gambling guidelines are met.
Interacts with above departments through performance of cage tasks.
Other duties may be assigned.
Manages, directs, staffs and motivates all personnel assigned to Cage Department. In charge of scheduling, interviewing, hiring, and training employees, appraising performance, rewarding and disciplining employees. Provides supervision, training, direction and motivation to department employees.
To be successful in this
it will require the following skill set:
Bachelor's degree in Accounting, Business Administration or related area from a college or university; or an equivalent combination of education and experience
Ability to read, analyze, and interpret routine business documents.
Ability to respond effectively to sensitive inquiries or complaints.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages. Must be very detailed oriented.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret a variety of instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Must qualify for the Maine Gaming/Racing Commission license.
Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing
duties in varying work areas such as confined spaces
Something to leave you with:
Something to leave you with:
If you're truly committed to a red-carpet service culture, then you need a team that is just as dedicated in pursuing that vision. Penn National Gaming is the place where we empower our cast members to deliver that WOW factor to our guests and in turn we will provide them an opportunity to build an "A" list career portfolio. You will soon understand why "It's Good To Be PENN!"
Job ID: 2014-18352
Casino Property: Hollywood Casino Bangor
Location: US-ME-Bangor
Posted Date: 3/11/2014
Position Type: Regular Full-Time
Category: Players Services/Cage

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