Player Services Shift Manager
Company Name:
Penn National Gaming
Overview:
Don't just work. Work Happy.
A career in gaming? At Hollywood Slots Hotel & Raceway think you'll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.
An individual could be successful if they possess the following.
Your daily responsibilities include:
Your daily responsibilities include:
Maintain thorough knowledge of player tracking system and its components and suggest improvements
Responsible for coaching, counseling and developing the Player Services Agents and Bus Greeters to their fullest potential
Develop employee retention programs for operational areas
Oversee bi-weekly payroll for Players Area
Participate in promotional activities of the Marketing Department
Work with the Database Administrator to ensure the integrity of player information maintained in the database
Oversee the fulfillment of patron requests for information on a daily basis
Field guest complaints and inquiries
Process purchase orders and check requests for the Players' Area
Communicate all promotion and event details in a timely manner
Coordinate event details with various departments
Coordinate signage needed to promote and facilitate events
Produce and communicate promotional and events calendar
Prepare the supervisor schedule and oversee the representatives schedule to ensure that it is consistent with the company's goals and financial objectives
Perform work of subordinates, as necessary
Develop and maintain good rapport within the Marketing Department, other departments and with our external guests
Create and maintain an environment of mutual and reciprocal trust, respect and confidence within the department and when dealing with internal/external guests
Reward, recognize, coach and counsel department employees
To be successful in this position it will require the following skill set:
To be successful in this position it will require the following skill set:
Bachelor's degree (B.A./B.S.) from an accredited four-year college or university is preferred
Must be proficient in Microsoft applications (Excel, Access, Word)
Develop and lead a high performance department to include at least one internal successor to the Player Services Supervisor role
Maintain accurate and timely documentation of employee performance and department incidents
Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
Something to leave you with:
Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you'll enjoy a fun working environment.
Now that you have read about who we are, here is your opportunity to see what we're about!
Equal Opportunity Employer
Job ID
2014-21807
Casino Property
Hollywood Casino Bangor
Location
US-ME-Bangor
Estimated Salary: $20 to $28 per hour based on qualifications.
Penn National Gaming
Overview:
Don't just work. Work Happy.
A career in gaming? At Hollywood Slots Hotel & Raceway think you'll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.
An individual could be successful if they possess the following.
Your daily responsibilities include:
Your daily responsibilities include:
Maintain thorough knowledge of player tracking system and its components and suggest improvements
Responsible for coaching, counseling and developing the Player Services Agents and Bus Greeters to their fullest potential
Develop employee retention programs for operational areas
Oversee bi-weekly payroll for Players Area
Participate in promotional activities of the Marketing Department
Work with the Database Administrator to ensure the integrity of player information maintained in the database
Oversee the fulfillment of patron requests for information on a daily basis
Field guest complaints and inquiries
Process purchase orders and check requests for the Players' Area
Communicate all promotion and event details in a timely manner
Coordinate event details with various departments
Coordinate signage needed to promote and facilitate events
Produce and communicate promotional and events calendar
Prepare the supervisor schedule and oversee the representatives schedule to ensure that it is consistent with the company's goals and financial objectives
Perform work of subordinates, as necessary
Develop and maintain good rapport within the Marketing Department, other departments and with our external guests
Create and maintain an environment of mutual and reciprocal trust, respect and confidence within the department and when dealing with internal/external guests
Reward, recognize, coach and counsel department employees
To be successful in this position it will require the following skill set:
To be successful in this position it will require the following skill set:
Bachelor's degree (B.A./B.S.) from an accredited four-year college or university is preferred
Must be proficient in Microsoft applications (Excel, Access, Word)
Develop and lead a high performance department to include at least one internal successor to the Player Services Supervisor role
Maintain accurate and timely documentation of employee performance and department incidents
Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
Something to leave you with:
Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you'll enjoy a fun working environment.
Now that you have read about who we are, here is your opportunity to see what we're about!
Equal Opportunity Employer
Job ID
2014-21807
Casino Property
Hollywood Casino Bangor
Location
US-ME-Bangor
Estimated Salary: $20 to $28 per hour based on qualifications.
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